Privacy Policy

1. Introduction

GrowthCo ("we", "our", or "us") is committed to protecting your privacy and ensuring your personal data is handled in accordance with the General Data Protection Regulation (GDPR) and the Privacy and Electronic Communications Regulations (PECR).

2. Data Controller

GrowthCo is the data controller for personal information processed through our website and services. You can contact us at thomas@growthco.agency.

3. Information We Collect

Personal Information:

• Name and contact details (email, phone)
• Company information and industry
• CRM system details and contact database information
• Business goals and requirements
• Quiz responses and assessment data

Technical Information:

• IP address and browser information
• Website usage data and analytics
• Cookie and tracking information

4. How We Use Your Information

We use your personal information for the following purposes:

• Providing CRM revival services and consultations
• Conducting free audits and assessments
• Communicating about our services and responding to inquiries
• Improving our website and services
• Compliance with legal obligations

5. Legal Basis for Processing

We process your personal data based on:

• Consent: When you provide explicit consent for marketing communications
• Contract: To fulfill our service obligations to you
• Legitimate Interests: For business operations and service improvement
• Legal Obligation: To comply with applicable laws and regulations

6. Data Sharing and Disclosure

We do not sell, trade, or share your personal information with third parties except:

• With your explicit consent
• To service providers who assist in our operations (under strict confidentiality agreements)
• When required by law or legal process
• To protect our rights, property, or safety

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes. Marketing data is typically retained for up to 3 years from last contact.

8. Your Rights Under GDPR

You have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate personal data
• Erasure: Request deletion of your personal data
• Restriction: Limit how we process your data
• Portability: Receive your data in a structured format
• Object: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for marketing communications

9. Email Marketing and PECR Compliance

For our CRM revival services, we comply with PECR requirements:

• We only contact dormant contacts where there is a valid legal basis
• All emails include clear unsubscribe mechanisms
• We maintain suppression lists and honor opt-out requests immediately
• Marketing emails are clearly identified with sender information

10. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, access controls, and regular security assessments.

11. Cookies and Tracking

Our website uses cookies and similar technologies for analytics and functionality. You can manage cookie preferences through your browser settings. Essential cookies required for website functionality cannot be disabled.

12. International Data Transfers

Your data may be processed in countries outside the UK/EU. When this occurs, we ensure adequate protection through appropriate safeguards such as adequacy decisions or standard contractual clauses.

13. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

14. Changes to This Policy

We may update this privacy policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our services constitutes acceptance of the updated policy.

15. Contact Information

For questions about this privacy policy or to exercise your data rights, contact us at:

16. Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been breached. Visit www.ico.org.uk for more information.