1. Agreement to Terms

By engaging with GrowthCo's CRM revival services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Services

GrowthCo provides AI-powered CRM revival services including:

Dormant contact identification and segmentation
AI-written email campaign creation and execution
CRM integration and automated result tracking
GDPR/PECR compliance management
Performance reporting and optimization

3. Service Levels and Expectations

Our Commitments:

Secure handling of all client data and CRM integrations
GDPR and PECR compliant campaign execution
Weekly reporting on campaign performance
Response to client inquiries within 24 hours during business days
Transparent pricing with no hidden fees

Client Responsibilities:

Provide accurate information during onboarding
Ensure CRM data quality and legal compliance
Review and approve campaign themes before launch
Maintain valid payment methods for agreed fees
Respond to urgent compliance or technical issues promptly

4. Pricing and Payment Terms

Pricing is determined based on the model agreed upon during consultation:

Per-Lead Fee: Payment due monthly for qualified leads generated
Revenue Share: Percentage of incremental revenue tracked and invoiced monthly
Hybrid Model: Monthly retainer plus reduced commission rates

Invoices are issued monthly and payment is due within 14 days. Late payments may result in service suspension after 30 days past due.

5. Data Protection and Privacy

We are committed to protecting your data in accordance with GDPR and PECR:

All client data is processed under strict confidentiality
CRM integrations use secure, encrypted connections
Campaign recipients can unsubscribe at any time
Data retention policies comply with legal requirements
Regular security audits and compliance reviews

6. Intellectual Property

Client retains ownership of their CRM data and contact information. GrowthCo retains rights to our AI technology, campaign frameworks, and methodologies. Campaign content created for clients may be used as anonymized case studies with prior consent.

7. Performance and Results

While we aim to maximize results, we cannot guarantee specific outcomes due to variables outside our control including:

Market conditions and economic factors
Contact data quality and deliverability
Industry-specific response rates
Client's ability to follow up on generated leads

Performance metrics are tracked transparently and reported regularly. Campaigns are optimized based on results and industry best practices.

8. Compliance and Legal Requirements

All services are delivered in compliance with:

UK General Data Protection Regulation (UK GDPR)
Privacy and Electronic Communications Regulations (PECR)
CAN-SPAM Act (for international contacts)
Industry-specific regulations as applicable

Clients are responsible for ensuring their contact data was collected lawfully and that they have appropriate legal basis for email marketing.

9. Service Termination

Client-Initiated Termination:

30 days written notice required
Final invoice issued for services rendered
CRM integrations disconnected securely
Client data returned or securely deleted per preferences

GrowthCo-Initiated Termination:

May terminate for breach of terms or non-payment
30 days notice provided unless immediate termination required
Outstanding fees remain due

10. Limitation of Liability

GrowthCo's liability is limited to the fees paid in the 12 months preceding any claim. We are not liable for indirect, consequential, or punitive damages including lost profits or business interruption.

11. Force Majeure

Neither party is liable for delays or failures due to circumstances beyond reasonable control including natural disasters, government actions, cyberattacks, or third-party service outages.

12. Governing Law and Disputes

These terms are governed by English law. Disputes will be resolved through good faith negotiation first, followed by mediation if necessary. Legal proceedings must be brought in English courts.

13. Changes to Terms

We reserve the right to modify these terms with 30 days notice to existing clients. Continued use of services constitutes acceptance of updated terms.

14. Severability

If any provision of these terms is found unenforceable, the remainder of the agreement remains in full effect.

15. Contact Information

For questions about these terms or our services:

Email: thomas@growthco.agency
Subject: Terms of Service Inquiry

16. Professional Services Notice

GrowthCo specializes in serving professional service businesses including accounting, legal, healthcare, and trade services in the North East of England. Our services are designed specifically for businesses operating in regulated industries with high compliance requirements.